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Luis Flores currently serves as the Manager of Insurance and Authorizations at USA Vein Clinics, overseeing clinical documentation specialists and administrative staff while managing productivity and departmental metrics. Previous roles include Patient Access Supervisor at UChicago Medicine and Pre Certification Representative II at NorthShore University HealthSystem, where Luis facilitated patient appointments and improved financial collections processes. Luis also held positions as Lead Patient Service Representative at Edward Hospital, enhancing patient-centric initiatives, and Front Desk Agent at DoubleTree by Hilton, focused on guest satisfaction. Early career experience includes serving as Sales Supervisor at Best Buy, excelling in team collaboration and communication. Luis holds an Associate's degree in Applied Science from Le Cordon Bleu College of Culinary Arts, Chicago.