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Luis Giraldo is an experienced professional in the insurance and operations fields, currently serving as a Back Office Analyst at USA Truck Brokers since February 2023. Previously, Luis worked as an Operations Analyst at SBS Seguros Colombia S.A. and as an Operational Analyst at DELIMA MARSH. Key responsibilities included the issuance of insurance policies for multiple sectors, client support during insurance subscriptions, and handling claims and documentation processes. Notable achievements include improving response times for high-profile clients at DELIMA MARSH and establishing efficient procedures for insurance quotes at AXA COLPATRIA. Luis holds a degree in Insurance Technology and Administration from Politécnico Grancolombiano and earned an International Certification in Project Management from the University of Texas Arlington.