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Kaitlyn Hennesy is an accomplished professional with experience in account management and customer experience, currently serving as an Account Manager at U.S. Xpress, Inc. since October 2020. In this role, Kaitlyn collaborates with operations to ensure timely freight updates and employs creative strategies to increase freight bookings while analyzing monthly KPIs for customer compliance. Prior experience includes roles as a Customer Experience Representative and Customer Experience Support at U.S. Xpress, as well as positions as a Nanny, Administrative Assistant at B's Sweets, and Intern at Our House, demonstrating a diverse skill set in customer service, administration, and youth mentorship. Kaitlyn holds a Bachelor of Business Administration degree from Auburn University, earned in 2019.