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Kenneth Oddy is a Triage Engineer at US CLOUD, focusing on Microsoft Premier and MS Unified Support Alternatives since February 2022. Previously, Kenneth held various positions at Zones, LLC, including Office 365 Premier Support Team Lead, Office 365 Support Engineer, and Quality Assurance Specialist from November 2017 to September 2022. In the role of Office 365 Support Ambassador at Zones, Inc., Kenneth provided support to business and enterprise customers, specializing in troubleshooting and managing on-prem Active Directory servers, Exchange servers, Azure AD cloud services, Exchange Online, SharePoint Online, and Intune.