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M.Shafiqul Islam has worked in various positions in the airline industry. M.Shafiqul started their career as a Travel Counsellor at PANAM Airlines in 1992. M.Shafiqul then worked as an Assistant Manager - Sales & Ticketing at Cathay Pacific Airways from 1996 to 2001. After that, they held the position of Assistant Manager - Sales & Ticketing at Dragon Airlines from 2001 to 2002. From 2002 to 2005, they served as the Manager - Marketing & Sales at Uzbekistan Airways Technics. M.Shafiqul also worked as the Manager Marketing & Sales at Air Macau Co, Ltd. and Mahan Air in 2003 and as the Manager - TRS & Holidays at Irving Aviation Ltd (BD) from 2005 to 2006. From 2006 to 2011, they worked in Al-Tayyar Travel Group (ATG) as Sales & Operation personnel, handling a range of responsibilities including sales promotion, ticketing, and official correspondences. M.Shafiqul then moved on to United Airways (BD) Ltd where they served as the Manager, Marketing & Sales from 2011 to 2012 and later as an AGM Marketing & Sales from 2012 to 2013. Their most recent position is Head of Marketing & Sales at US-Bangla Airlines Ltd, which they have held since 2014.

M.Shafiqul Islam holds an M.A. degree in Political Science and Government from the University of Dhaka. In addition, they obtained a Master of Business Administration (MBA) degree with a focus on Business, Management, Marketing, and Related Support Services from Uttara University, Dhaka, between 2013 and 2014. M.Shafiqul also possesses certifications in various systems, including CUPID, AMADEUS, GALILEO, WORLSPAN, VIDECOM, GABRIAL, SABRE, and AEROPACK.