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Theresa Padilla serves as the Department Lead and Relocation Consultant at UrbanBound since February 2020, where responsibilities include supporting the Customer Success Manager, overseeing VIP relocations, and guiding team members in handling inquiries and communications. Prior to UrbanBound, Theresa worked at New City Moving, Inc. from May 2017 to February 2020, starting as a seasonal sales assistant and quickly being promoted to a full-time role, focusing on coordinating local and long-distance moves. Throughout their career, Theresa has leveraged their expertise to ensure high levels of customer satisfaction, particularly in managing relocation activities for Fortune 1000 clients.