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Molly Gioe is an experienced professional in customer success operations and education, currently serving as Customer Success Operations Manager at Upwards since March 2023. Previously at Numerade, Molly increased independent contract signing by 81% and improved educator retention significantly while managing technical inquiries efficiently. Experience as Customer Experience Manager at Stone Pillar Vineyard and Winery involved curating tailored tastings and optimizing operational processes to enhance customer satisfaction. As an Advanced Placement and College Biology Teacher, Molly developed curriculum that led to exceptional student pass rates. With a strong educational background including a Master of Education from the University of Arizona and a Bachelor's degree in Human Biology from the University of Kansas, Molly has demonstrated expertise in developing innovative systems and strategies across various roles.