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Zumran Haldeen is a seasoned IT professional with extensive experience in technical incident management, infrastructure management, and IT strategy development. Currently serving as a Senior Escalations Engineer at Landmark Technologies since May 2024, Zumran effectively resolves high-priority technical issues while conducting thorough analyses of recurring problems. As a Senior Infrastructure Management Engineer at Inbay, Zumran manages client IT systems and ensures timely incident resolution within service-level agreements. Previous roles include Information Technology Manager at Jagro Pvt Ltd, where Zumran implemented and managed ERP and POS systems, and Assistant Manager - IT at Ansar Group of Companies, focusing on IT strategy and ERP solutions. With a solid educational background in Information Technology, including MBCS from The Chartered Institute for IT, Zumran possesses a strong foundation in IT systems and network administration.