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Sebastian Harshan is an experienced Service Delivery Manager at Uptime since April 2022, where responsibilities include leading and mentoring Client Services and NOC teams to achieve operational excellence and enhancing employee motivation through recognition programs. Previously, Sebastian served as an Assistant Service Delivery Manager, focusing on IT operations and project management. Before Uptime, Sebastian was an Associate Project Coordinator at MOQdigital, successfully managing Data and Analytics projects. Educational qualifications include a Master of Business Administration from the University of Bedfordshire (2023-2024), a Master of Science in Project Management from Birmingham City University (2021-2022), a Bachelor of Science in Computer Science and Software Engineering from the University of Bedfordshire (2020), and a Higher Diploma in Information Technology from SLIIT (2017-2019).