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Ahmed Ramli is currently a Data Analytics Manager at UpSwell. Ahmed was previously at Ingenious Med from January 2014 to June 2018 as a Senior Strategic Account Analyst. There, they provided professional and patient technical support, maintained detailed internal documentation of Strategic Account configurations, and produced tactical reports for issues that could be used for both internal and external purposes. Ahmed also communicated with clients and Ingenious Med resources to ensure successful and timely resolutions to cases, quality tested and trained on new and existing functionality as needed, and recommended features and products to customers in order to streamline their workflows. Ahmed was the central point of contact for Strategic Accounts regarding general account information, planned maintenance, releases and updates, customer support issues and inquiries, special projects or any other account-relationship items, in partnership with the Account Manager and Implementation Manager. Ahmed also coordinated, prepared for, and led weekly meetings regarding client’s support cases.

Ahmed Ramli has a field in Business Administration, Management and Operations from Kennesaw State University. Ahmed also has certification from Kennesaw State University in SQL Intermediate and Velociteach in Project Management Fundamentals. Ahmed also has certification from Ingenious Med in Lean Six Sigma Yellow Belt and OneTrust in OneTrust Certified Privacy Management Professional (OTCP).

Ahmed Ramli reports to Nelson Rodenmayer, SVP, Sales & Marketing. Some of their coworkers include Reed Parker - Executive Marketing Consultant, Eric Davis - Digital Product Manager, and Tammy Jones - Senior Marketing Consultant.