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Stephen M.

Support Team Lead at Upstream Works

Stephen M. has a diverse work experience spanning different roles and industries. Stephen started their career in 2019 as an Operational IT Support Engineer at RS Components, where they provided support and assistance with IT operations. In 2020, they worked as an Infrastructure Technician at Corby Technical School, focusing on maintaining and managing the school's infrastructure.

In 2021, Stephen M. joined Internet Fusion Group as a 1st Line IT Services Engineer, where they provided technical support and troubleshooting for IT services. Stephen worked in this role until 2022. Currently, Stephen M. is employed at Upstream Works Software as a Customer Support Analyst, starting in July 2022.

Through their work experiences, Stephen M. has gained valuable skills in IT support, troubleshooting, infrastructure management, and customer support. Their diverse experience showcases their adaptability and ability to excel in different roles.

Stephen M. completed their education at Tresham College Corby from 2018 to 2020, where they obtained a BTEC Level 3 degree in Computer Science. Prior to that, they attended Corby Technical School from 2013 to 2018, but no specific degree or field of study was mentioned.

In terms of certifications, Stephen received various Microsoft Technology Associate (MTA) certifications. In 2020, they obtained the MTA: Software Development Fundamentals certification. Then, in 2021, they earned the MTA: Mobility and Device Fundamentals, MTA: Windows Server Administration Fundamentals, and MTA: Networking Fundamentals certifications from Microsoft. Additionally, they obtained the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in 2023.

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