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Jagjeet Randhawa has worked at Upstream Works Software as a Sr. Professional Services Analyst (Technical Consultant) from June 2015 to December 2019. In this role, they collaborated with Project Managers and Customer Business Leads to deliver efficient Contact Centre solutions with custom integrations. Jagjeet elicited business requirements and created Functional Requirements Documents, and was comfortable working onsite or remotely with customers during the design and implementation phase.

Later, Jagjeet Randhawa joined Upstream Works Software as a Solutions Architect in December 2019, and then became the Director of Professional Services Development and Solutions Architect in March 2023. The details of these roles, including start and end dates, are not provided.

Before joining Upstream Works Software, Jagjeet worked at Infosys as a Systems Engineer from January 2012 to December 2013. Their responsibilities included developing and testing Door Access Control Modules, where they worked with five microcontroller units, including a Master MCU and four Slave MCUs connected to RFID readers and I/O-adapters.

Jagjeet Randhawa pursued a Master's degree in Electrical and Computer Engineering at the University of Waterloo from 2014 to 2015. Prior to that, they completed their Bachelor of Technology (BTech) in Electronics and Communications Engineering at Punjabi University from 2008 to 2012.