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Marissa Rutherford has a diverse background in the financial industry, with experience in customer service and lending roles at various credit unions and banks. Marissa currently works at Upstart as a Senior Quality Assurance Specialist and Senior Complaints Specialist, responsible for ensuring operational compliance and addressing customer concerns. Prior to their current role, Marissa held positions such as Direct Lending Supervisor and Senior Relationship Banker. Marissa is a graduate of Pensacola State College and Milton High School.