��������

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for a Vehicle Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

We have a rapidly growing fleet and customer base that rates their experience with us as Excellent on Trustpilot! We want to continue to extend that experience into our in life service provision and are looking for someone to join the Vehicle Operations team to assist with all aspects of the in life journey for our customers.

We are growing fast and have a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. There is lots to do as we continue to grow but also an amazing chance to influence how we manage our fleet and plenty of development opportunities.

What you'll do...

• Minimise vehicle downtime as we rapidly expand our fleet by progress chasing when vehicles are in for repair, escalating with manufacturers/dealers/partners where necessary
• ‘Own’ customer escalations from start to finish and flag common root causes to mitigate from happening in the future
• Act as a bridge between the company and repair partners, fostering trust and open communication. Develop strategies to strengthen partnerships, ensuring they deliver consistent, high-quality services that align with our mission
• Champion green parts and innovative solutions to minimise vehicle downtime
• Show a willingness to mentor and upskill team members, sharing your body shop knowledge to create a more informed and capable team
• Assist all areas of the Vehicle Operations Team when required, this may involve vehicle insurance, hire vehicle management and arranging vehicle recalls etc.

What you'll need...

• An understanding of the current challenges in the fleet industry
• Experience working in either a body shop, workshop, incident management/insurance company or fleet company.
• Confident liaising with drivers to de-escalate situations and have a ‘phone-first’ approach
• Hold partners/dealers and manufacturers accountable for agreed SLAs
• Knowledge of vehicle repair processes and associated supply chains
• A strong ability to analyse repair estimates and identify potential cost discrepancies or unjustified expenses is preferable
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement - we love hearing ideas!
• To be a natural finisher and an effective operator - you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly and adapt as the team and fleet grow

💚 Why else you'll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub -
• 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times . We were named 6th out of the to work for by Tempo in 2025 and on Glassdoor we were voted in 2022. Our Group CEO, Greg has recorded a and how we empower our people. We’ve also been placed in the