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Danielle McNally is the current Head of Support at Upper Hand. Danielle has been with the company for 6 years and 3 months, serving in various positions such as SVP Product & Support, VP of Support, VP of Account Success, and Customer Success Representative. In their current role, Danielle focuses on providing unrivaled customer support to Upper Hand clients through on-boarding, training, and continual support. Prior to their work at Upper Hand, Danielle was an account coordinator at SGI for 9 months and an intern at Sport for Life for 8 months. Danielle is also a co-founder of Eco-Essentials, an eco-friendly and environmentally sustainable business selling 100% bio-degradable travel mugs.

Danielle McNally has a Master's degree in Sports Management from the University of Ulster, which they obtained in 2015. Danielle also has a Bachelor of Applied Science (BASc) in Human Development and Family Studies from Indiana University Bloomington, which they obtained in 2014. In addition, they are CPR and First Aid certified.

The team that Danielle McNally works with is the support team.