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Stin Mattu is an experienced professional in product marketing and knowledge management, currently serving as the Director of Product Marketing for Knowledge & Contact Center Management at Upland Software since November 2019. Previous roles at Upland Software include Product Marketing Manager for Contact Center Products and Senior Knowledge Consultant. Stin's background also features significant experience at British Gas, where leadership of a global knowledge management solution deployment impacted over 10,000 users, as well as contributions as an Interaction Designer and Performance Coach. Additional expertise stems from earlier positions at the BBC and BT, encompassing roles such as Music Manager, Senior Broadcast Journalist, Complaints Review Service Manager, and Customer Service Manager, showcasing a diverse skill set in both operational and customer-focused environments.