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Mara Petrescu is an experienced leader in customer success and account management, currently serving as the Head of Customer Success at Upland Software since November 2023. Previously, Mara held the position of Global Renewals Manager at Redgate Software, where leadership of a team safeguarded global recurring revenue during a shift to subscription sales. With a strong background in the academic market and career development account management at Abintegro, Mara built robust client relationships, oversaw product launches, and managed full sales processes for educational institutions. Starting a career at Discovery Education UK as a Renewals Executive, Mara advanced to Senior Account Manager Team Lead, driving team performance and improving customer retention. Mara holds a Bachelor of Arts in Multimedia Journalism from Solent University.