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Kelly Refshauge is an accomplished Manager of Customer Success at Upland Software, where involvement since January 2014 includes driving customer satisfaction and fostering long-term partnerships through strategic relationship building and innovative solutions. Previously serving as a Customer Success Manager, Kelly focused on enabling clients to achieve desired outcomes while enhancing service levels. Prior to Upland Software, Kelly spent almost a decade in business development at PremierWireless, honing skills in the telecommunications and retail industries by establishing strong relationships with manufacturers and vendors. Education includes a high school diploma from Sterling Public School, completed in May 1996.