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Ahmed Abdulla Awad possesses extensive experience in customer success and management across various industries. Currently serving as Customer Success Team Lead and Customer Success Manager at FlairsTech since December 2019, and as Manager of Customer Success at Upland Software since January 2020, Ahmed has demonstrated leadership in managing teams. Previous roles include Customer Success Manager at Oxford University Press, Inc., and Senior International Advisor at Vodafone International Services, contributing to a strong background in client relations. Educational qualifications include a Bachelor of Commerce from Ain Shams University and ongoing studies for an MBA at Liverpool John Moores University.