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Scarlett (Sca) Rich is a seasoned professional with extensive experience in customer success and operations. Currently serving as a Technical Customer Success Manager at UpGuard since March 2022, Scarlett previously held the position of Senior Customer Operations Specialist at Amber Electric from March 2020 to December 2021. Additional roles include Customer Operations Specialist at Amber Electric, Office Manager at FIFO Capital, and Copyeditor at Museum Victoria. Prior experience includes working as a Client Service Associate at Edrolo, Integration Aide at Ivanhoe Grammar School, and Administrative Assistant at Maxim Electrical Services. Scarlett holds a Bachelor of Arts with a double major in Psychology and Media Communications (Journalism) from the University of Melbourne, completed between 2013 and 2016.