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Kayloni Sandon is currently a Senior Manager for New Accounts at Upgrade, Inc., where responsibilities include overseeing a team of supervisors, ensuring production KPIs and SLAs are exceeded, and managing multiple projects simultaneously. Prior to this role, Kayloni served as a Business Program Manager at Upgrade, handling internal communications, coordinating project work, and fostering collaboration among departments through engagement roundtables. Kayloni's previous experience includes 17 years as an Office Manager at Farm Bureau Financial Services, where duties encompassed hiring and training employees, facilitating office operations, and cultivating client relationships. Kayloni holds a B.A. in Business Marketing from Western Illinois University and an Associate of Arts from Scott Community College.