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Cawonia Pressley has gained extensive experience in customer success management, working with companies such as Upgrade, Inc., PatientPop, ServiceTitan, and GreenSky®. Cawonia has managed significant portfolios, built senior-level relationships, analyzed data, coached customers on best practices, and focused on customer satisfaction and retention. Cawonia has a background in talent acquisition, call center operations, sales, and customer service. Cawonia holds a Bachelor of Arts in Speech Communication and Rhetoric from Valdosta State University.