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Jaismeen Singh is a Customer Success Manager at upGrad since September 2023, previously serving as a Senior Associate in Enterprise Partnerships and Learner Success at Harappa from December 2021 to September 2023, where Jaismeen focused on enhancing customer experience through resolving issues and introducing chatbots for efficient service. Prior experience includes working at FIS as an Associate, adept at managing customer inquiries and overseeing a team while providing training on Salesforce. Early roles include internships at SPYM, conducting counseling and educational activities, and at Voluntary Health Services, assisting with project reports and logistics. Jaismeen holds a Bachelor's degree in Psychology, along with diplomas in Mass Communication and French Studies, all from Delhi University.