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Vanessa Dick is an accomplished professional with extensive experience in customer success and business development. Currently serving as the Principal Customer Success Manager at Upflow, Vanessa focuses on revolutionizing payment systems for B2B companies. As a Co-Founder of Velvet Fidelity, Vanessa contributes innovative solutions in the financial sector. Previous roles include Team Lead for Merchant Success at PayBright, where Vanessa aided in providing flexible payment options, and a Digital Marketing Specialist at Proteus Web, driving online marketing strategies and brand management. Vanessa's background also includes significant contributions as a Bilingual Senior Administration Officer at B2B Bank and as an Economic and Commercial Officer at the French Ministry of Foreign Affairs, where trade promotion and economic diplomacy were key responsibilities. A graduate of ESSEC Business School and the University of Paris I, Vanessa holds advanced degrees in Corporate Strategy and Business Strategy and Negotiation.