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Pegeen Stone is an experienced Customer Success Leader currently at Upflow, focused on transforming payment processes for B2B companies. Previously, Pegeen served as the Director of Customer Experience at Link2Feed, achieving notable customer retention metrics. A background in customer success is further established through roles at GetSwift, where Pegeen managed customer success initiatives for delivery management, and at Placester, Inc., leading support and onboarding efforts in real estate technology. Earlier experience includes a relationship management position at Talener, complemented by a Bachelor of Arts in Performance and Communication Arts from St. Lawrence University.