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Emilio Ampudia Martin has over two decades of experience in IT service management and operations, currently serving as Service Operation Team Manager and DevOps Referente at UPCnet since December 2000. Emilio has managed various corporate services, including PRISMA for enrollment management, SAP FICO for economic management, and SAP SPA for human resources. Previous roles include managing a team in the Departament d'Educació, overseeing the deployment of new applications, and handling network administration. Prior experience includes working as a Técnico en comunicaciones at inLab FIB and holding various technical roles involving Unix and Oracle database administration. Emilio holds a Master's degree in Innovation and Entrepreneurship from OBS Business School and has obtained degrees in Management Information Systems and Computer Science from the Universitat Politècnica de Catalunya.