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Kimberly Durham serves as the Director of Training and Development at Upbound Group since September 2023, having previously held multiple leadership roles in training and development at Rent-A-Center from November 2014 to September 2023. With extensive experience in instructional design and training, Kimberly contributed to organizations such as Amplifi Commerce and Children's Medical Center, focusing on creating effective training modules and orientations. Additionally, Kimberly has a background in sales from The Container Store and administrative support roles in various companies. Educated at the University of Chicago with a Master of Arts in Humanities and holding a Bachelor of Arts from Trinity University, Kimberly combines strong educational credentials with a diverse professional history spanning over two decades.