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Jorge Fonseca is a Senior IT Support Specialist at Unmind, overseeing the internal support service desk across multiple international locations since September 2021. Responsibilities include managing workflows, policies, information assurance, and security compliance while serving as the primary contact for application access rights and service administration. Previously, Jorge served as an IT Support Specialist at Unmind, a 1st Line Support Technician at United Response, and held various guest services and management roles in the hospitality sector, including positions at The Bell In Ticehurst and Radisson Blu Edwardian, London. Jorge holds training certifications in Information Technology and Computer Programming, complemented by an HND in Hotel, Leisure and Tourism Management.