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Jacob Campbell is an accomplished Customer Service and Dispatch Manager at AdvaCare Systems since December 2019, where expertise in organizing a complex hybrid department has led to a multi-tier system that enhances efficiency and productivity. Jacob has successfully created a Performance Development Review system to address employee performance while ensuring job security for high performers. Prior to this role, Jacob served as a Customer Service Manager at AdvaCare Systems, where leadership skills were applied to revitalize a struggling department. Earlier experience includes a tenure at FTD, starting as a seasonal Customer Service Representative and transitioning to a full-time Production Support Analyst and Customer Service Manager.