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Matt Sullivan is an experienced IT Manager at the University of Pennsylvania, where responsibilities include managing products and services, overseeing incident and change management, and acting as a client advocate. Additionally, Matt serves as the Mobile Technologies Lead and IT Project Leader, consulting on mobile projects and managing vendor relationships. Previous roles include an IT Support Specialist at the university, focusing on technical support and solution development, and a Family Room Specialist at Apple, providing customer technical support and training. Matt is also a freelance composer, sound engineer, and musician, holding a Master of Music from Temple University and a Bachelor of Science from Drexel University.