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Ben Procter is an experienced IT support and customer operations professional currently serving as an IT Support Analyst at the University of Oxford since February 2024. Prior experience includes leading customer operations at Refundee Ltd and roles at Monzo Bank, where responsibilities encompassed quality assurance and support for vulnerable customers. Additional experience includes positions in sales administration, payment processing, and customer service at various organizations including Delegat Limited, Oxford Brookes University, Oxford University Press, and Halifax.