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Susan T. is an accomplished professional with extensive experience in data science, design, and user experience across various academic and corporate settings. Currently serving as Assistant Program Director for Data Science at the University of Denver and Adjunct Faculty at the University of Tennessee, Knoxville, Susan has previously held leadership roles such as Director of Customer Experience and Service Design at the Project Management Institute, and SVP of Employee Experience Research and Design at Bank of America. A proven leader, Susan has successfully established and mentored teams, developed strategic initiatives, and enhanced user experiences in major organizations, including IBM, Avaya, and Gloo. Susan holds a Master of Science in Information Science from the University of North Carolina at Chapel Hill and a Bachelor of Arts in Art History and French from the University of North Carolina at Greensboro.