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Rebecca Lankford is an experienced professional with a strong background in technical support, quality assurance, and customer relationship management. Currently serving as the Enterprise CRM DevOps Manager at the University of Colorado since June 2015, Rebecca leads a team focused on enhancing engagement for students, faculty, and staff while managing Salesforce environments. Prior roles include Technical Service Manager at Imagine Communications, where management of a support engineering team was key to maintaining customer satisfaction, and QA Manager at OpenTV, responsible for overseeing advertising quality assurance and testing activities. Rebecca's career began with roles in technical support and customer collections, with foundational education in Arts Management and Business from Shenandoah University.