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LaKesha Wallace is a skilled individual with extensive experience in various healthcare organizations, specializing in patient relations, guest services, and service excellence. Currently serving as Manager of Patient Relations and Guest Services at Penn Medicine Princeton Health, LaKesha leads the Patient Relations Red Coat Program and oversees the Guest Services team. LaKesha previously worked as a Patient Experience Advisor at Hackensack Meridian Health and a Supervisor of Guest Experience at Raritan Bay Medical Center. With a background in healthcare administration and management, LaKesha is dedicated to enhancing patient experiences and creating a cohesive and customer-focused team.