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Alma Milena Hernández Ramirez is an accomplished IT Director with extensive experience in leading technology and operational initiatives across various organizations. Currently serving as IT Director at Universidad ECCI since March 2021, Alma has successfully implemented digital transformation efforts that significantly improved student response times. Previously, at Trust And Legal, projects were executed with a commercial focus that aligned with the company's vision. At Emermedica S.A., Alma optimized operations and infrastructure management, achieving an 80% reduction in customer response delays. Additional roles include managing E-Learning operations at Blackboard and overseeing infrastructure projects at Olimpia. Alma Milena holds a Doctorate in Business Management from Universidad Benito Juárez García and multiple advanced degrees in business administration and systems management.