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Gladys Rivera is a versatile professional who has held various roles in client support, customer success, sales, and management in different companies such as Universe, HipLatina.com, and Prosum. Gladys is currently the Director of Global Client Support & Operations at Universe, a company that specializes in event management tools. Prior to that, Gladys worked as a Beauty Writer at HipLatina.com and as an Executive Assistant at Prosum. Gladys holds a Bachelor of Science in Public Relations and Business from San Jose State University.