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Joycelyn Cacao has a diverse work experience spanning different industries. Joycelyn started their career at InterContinental Hotels Group as a Customer Care Representative in December 2015. From there, they joined Tao LostBoys Inc in September 2016 as a Reservations Agent and later became a Reservation Supervisor in May 2018. In November 2020, they transitioned to PartnerHero as a Level 2 Customer Support Associate. Currently, they work at Universal Tennis, where they first held the role of Customer Support and Data Specialist from June 2021 to January 2022, and now serves as a Customer Success Content Manager.

Joycelyn Cacao obtained their Bachelor's Degree in BS Tourism Management from Far Eastern University, where they studied from 2012 to 2016. Additionally, they hold an EF SET English Certificate with a score of 66 out of 100 (C1 Advanced) from the EF Standard English Test. The specific month and year of obtaining the certificate are not provided.