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Adam McPherson has significant experience in operations and customer experience management, currently serving as a Customer Experience Manager at Universal Store since October 2021. Previously, Adam held the position of Operations Manager at PROBE Group from January 2021 to October 2021, and prior to that, worked as Operations Manager at Stellar from January 2013 to October 2021. This diverse background highlights Adam's expertise in enhancing customer satisfaction and streamlining operational processes.