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Neeraj Sharma is a skilled Network Operations Center Engineer at Universal E-Business Solutions since August 2021, specializing in proactive monitoring of production environments and adhering to strict SLA protocols. Previously, Neeraj worked as an Assistant System Administrator at AKC DATA SYSTEMS PVT LTD, managing Cisco routers and switches, coordinating with vendors, and handling trouble tickets. Earlier experience includes serving as an IT Support Technician at MRVPL India Pvt. Ltd., resolving customer trouble tickets related to network devices, and as an IT Executive at SAI KLENZER CONSULTANCY SERVICES PRIVATE LIMITED, overseeing IT issues, networking, and vendor management for LG Soft. Neeraj holds a Bachelor of Technology in Information Technology from Lingaya's Vidyapeeth and completed 12th grade at Modern Vidya Niketan School.