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In her role, Sue leads and manages daily practice administrative and clinical operations while overseeing and directing site managers to facilitate effective, efficient operational workflow, including development of objectives, policies, office budgets and identification of clinical performance targets, metrics and processes. In addition, she monitors and evaluates patient flow, wait times, access issues, productivity and trends to recommend appropriate actions. Sue received her Bachelor of Arts in Project Management from Malone University and has held administrative, consultative, contracting and management positions throughout Northeast Ohio.