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Varun Thakur is an accomplished technical specialist with extensive experience in Avaya systems. Currently serving as an Avaya Technical Specialist at Unity Connected Solutions since February 2020, Varun provides remote support across numerous cities in Canada. Prior to this role, Varun worked at Dimension Data for over a decade, progressing from Avaya Engineer L1-L2 to L3-L4, focusing on installation and configurations of CM software. Varun’s earlier experience includes a position as Voice Specialist at Cygnal Technologies, as well as foundational roles at Dimension Data Middle East and Africa and Transtel, where responsibilities included supervising Avaya Switching Network performance and maintaining data voice logger systems. Varun began a career in telecommunications as a Technician at PRISMA COMMS. Varun holds a BSc (Honours) in Electronic Engineering from the University of Pretoria and a B-Tech degree in Telecommunications Engineering from Tshwane University of Technology.