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Jessica Smith is an accomplished banking professional with extensive experience in branch and remote operations, currently serving as the Assistant Vice President and Remote Experience Manager at Unitus Community Credit Union since October 2017. In this role, Jessica oversees the performance of the call center and virtual branch services, ensuring consistent service delivery across remote channels. Prior to this position, Jessica held leadership roles at Union Bank, including Branch Manager and Branch Service Manager, where responsibilities included management efficiency and customer experience. Earlier career highlights include a role as Assistant Branch Manager at Chase and a variety of positions in promotions and marketing within the radio industry. Jessica holds two Associate degrees in Sociology and Radio Broadcasting from Mt. Hood Community College.