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Evgenii Ermakov is a corporate trainer at Beeline Uzbekistan, specializing in learning and talent development since October 2023. Previously, Evgenii held the position of Human Resources Manager at Jusan Bank, overseeing learning and development projects and managing corporate culture and internal communications from September 2021 to September 2023. Prior experience includes roles such as Customer Service Department Manager at DTEK Grids, Head of Service Quality Unit at ATFBank, and Instructor at the American University of Central Asia, focusing on various aspects of customer service quality, customer experience management, and econometrics. Evgenii's professional background also encompasses consultancy at "Expert" Consulting Agency and business analysis at Sky Mobile, alongside significant experience in customer satisfaction management at UniCredit and Optima Bank Kyrgyzstan. Educational qualifications include a Master of Business Administration from the American University of Central Asia and a Specialist degree in Economics from Kyrgyz-Russian Slavic University.