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Jade Marie Diaz has a diverse background in customer service and administrative roles, currently serving in Customer Excellence Operations at United Scrap Metal, Inc. since March 2018, where responsibilities include supporting customer coordinators and managing workload. Previously, as a CE Breakdown Specialist, Jade demonstrated proficiency in customer data management, timely reporting, and superior service delivery while maintaining ethical standards. Prior experience includes a data entry clerk position at the Cook County State’s Attorney’s Office, providing clerical support, and roles at Victoria's Secret and Byline Bank, focusing on sales support and efficient banking operations, respectively. Jade holds a diploma in General Education from Hubbard High School and has attended Saint Xavier University.