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Desmond Smith is an experienced IT professional specializing in onboarding operations and support services within large organizations. Currently serving as the Head of IT Onboarding Operations at UnitedHealth Group, Desmond has successfully expanded IT support for new hires and managed onboarding for over 4,400 individuals in 2024. Previous roles include IT Liaison Manager at Optum Home Based Medical Care, where Desmond led a diverse team focused on high-level IT support for clinical staff. With a career spanning multiple companies such as Allstate, Sophos, and Chegg Inc., Desmond has a strong background in desktop support, project coordination, and executive IT services, consistently delivering white glove support and enhancing operational efficiencies. Desmond holds a Bachelor's degree in Africana Studies from California State University-Dominguez Hills.