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Alton Woods is an experienced professional in operations and training management, currently serving as Director of Learning Operations at UnitedHealth Group since July 2007, where leadership involves overseeing a team of over 100 operational trainers. Prior to this role, Alton Woods held the position of mymetrics Program Director, leading the development and maintenance of a Performance Management system for a workforce of more than 5,000 agents. Previous experience includes a project manager role at United Health Care, focusing on large-scale operational projects, and serving as Group Manager at FNANB, directing Credit Underwriting and Credit Card Fraud divisions. Alton Woods also has a background as Operations Manager at Sears Roebuck, managing customer service teams. Educational qualifications include a Bachelor of Arts in Political Science from Tulane University and a high school diploma from St. Augustine High School.