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Erica Hess has a diverse work experience in marketing and communications. Erica currently holds the position of VP, Communications at United Way, starting from 2022. Prior to that, they worked at Council on Foundations as the Director of Marketing & Communications, where they led strategic communications efforts to promote the Council's mission and oversaw the creation of internal and external content. From 2020 to 2021, Erica worked as a Strategic Communications Consultant at the YMCA of the USA (National Resource Office). In their earlier roles at the YMCA, they served as Senior Director of Strategic Communications, Marketing Director of Social Responsibility, Senior Communications Manager, and Communications Manager, where they were responsible for various communication strategies and initiatives. Before joining the YMCA, Erica worked as a Senior Marketing Manager at Vie Sports Marketing and as an Account Manager at Ketchum Public Relations/Corporate Technology Communications.

Erica Hess holds a Bachelor's degree in Spanish Language and Literature from the University of Illinois Urbana-Champaign. However, no specific information regarding the start or end year of their education is provided.