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Kristen McCollum worked as a Controller at United Way of Greater Atlanta from April 2003 until January 2017. Kristen then took on the role of Chief Financial Officer at the same company from January 2017 onwards. Prior to their time at United Way, they worked as an Auditor at Ernst & Young from September 1998 to April 2003.

Kristen McCollum completed their education from 1993 to 1998 at Auburn University, where they obtained a Bachelor of Science in Business Administration (BSBA) and a Master of Accounting (MAc) degree. Their field of study throughout their academic journey was focused on Accounting.