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Michael Kirk has a diverse range of experience in the customer service industry, previously working at Phones 4u as a Sales Advisor and currently at United Utilities as a Team Leader for Network Enquiries. In their current role, Michael is responsible for driving team performance in handling reactive customer calls related to water and wastewater network issues in the North West region. Prior to this, Michael also held positions as a Billing Team Manager, Customer Experience Coach, Complaints Case Owner, and Customer Advisor. With a background in education from Southfield Technology College and Workington Sixth Form, Michael Kirk brings a strong skill set to their customer service roles.