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Heather Marshall has a strong background in customer service and finance, with experience in various industries such as banking and telecommunications. Currently serving as a Contact Center Experience Manager at United States Senate Federal Credit Union, Heather has also held roles such as FSA at a Call Center and Customer Care Rep at nTelos Wireless. With a Bachelor of Business Administration degree in progress from Blue Ridge Community College, Heather's career showcases their dedication to serving customers and managing operations effectively.